Refund policy

1. Returns

Many LÆCE products are produced or prepared after an order is placed. Unless a statutory exclusion applies, consumers may withdraw from an online purchase within 14 days without providing a reason.

The 14-day withdrawal period begins on the day on which the customer, or a third party designated by the customer who is not the carrier, receives the goods.

Before returning any item, the customer must contact the LÆCE team by email at contact@lace-belts.eu to register the return and receive the relevant return instructions.

The return request should include:

  • the customer’s full name;

  • the order number; and

  • the item or items the customer wishes to return.

Please do not send any products back before contacting our team.

Registering the return with our team facilitates the return process but does not affect the validity of a statutory withdrawal communicated within the applicable withdrawal period.

2. Return Eligibility and Product Condition

To be eligible for a voluntary return or exchange under this policy, all products must:

  • be unworn, unused, unwashed, and undamaged;

  • be in their original condition;

  • be free from stains, make-up, odours, alterations, or other signs of wear;

  • be returned in their original product packaging;

  • include all original accessories and packaging components; and

  • have all original LÆCE hangtags attached, intact, and unaltered.

Products with removed, detached, damaged, altered, or missing LÆCE hangtags will not be accepted for a voluntary return or exchange.

LÆCE reserves the right to reject voluntary returns or exchanges that do not meet these requirements.

These conditions do not restrict a customer’s mandatory statutory right of withdrawal. However, where the product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, the customer may be liable for any resulting diminished value.

In particular, signs of wear, washing, damage, stains, odours, alterations, missing components, damaged packaging, or removed hangtags may result in a deduction from the reimbursement where legally permissible.

3. Return Deadlines

The customer must communicate the decision to withdraw from the purchase within 14 days from the day on which the goods were received.

After communicating the withdrawal, the goods must be returned without undue delay and no later than 14 days from the day on which the customer informed LÆCE of the withdrawal.

The return deadline is met if the customer sends the goods before the applicable 14-day return period has expired.

Returns that are registered or sent outside the applicable deadlines are not eligible for a refund or exchange unless LÆCE expressly agrees to accept the return as a gesture of goodwill.

4. Late Returns and Goodwill Store Credit

Returns registered or sent after the applicable return deadline are not eligible for a refund to the original payment method.

In individual cases, LÆCE may voluntarily agree to accept a late return as a gesture of goodwill. Where a late return is accepted, the customer will receive store credit only.

The store credit:

  • may be redeemed exclusively at www.lace-belts.eu;

  • is valid for one year from the original purchase date;

  • cannot be exchanged for cash;

  • cannot be transferred to another person unless expressly agreed otherwise; and

  • cannot be refunded to the original payment method.

The acceptance of a late return and the issuance of store credit are entirely at the discretion of LÆCE and do not constitute a legal entitlement.

The acceptance of one late return does not create an obligation for LÆCE to accept future late returns.

A late return must still meet all return conditions. In particular, the product must be unworn, unused, unwashed, undamaged, in its original condition, returned in its original packaging, and have all original LÆCE hangtags attached.

5. Exchange Policy

Customers may request an exchange for another available item, for example a belt in a different size, provided that the exchange is registered within 14 days from the day the customer received the original product.

Before returning an item for an exchange, the customer must contact the LÆCE team at contact@lace-belts.eu and receive the relevant return instructions.

To be eligible for an exchange, the product must:

  • be unworn, unused, unwashed, and undamaged;

  • be in its original condition;

  • be free from stains, make-up, odours, alterations, or signs of wear;

  • be returned in its original packaging;

  • include all original accessories and packaging components; and

  • have all original LÆCE hangtags attached, intact, and unaltered.

Products with removed, detached, damaged, altered, or missing LÆCE hangtags will not be accepted for an exchange.

The replacement item will be dispatched only after the original product has been received, inspected, and approved by LÆCE.

Exchanges are subject to product availability. LÆCE cannot guarantee that the requested replacement item, colour, or size will remain available while the return is in transit.

If the requested replacement item is unavailable, LÆCE may offer:

  • an alternative product;

  • a different size or colour;

  • store credit; or

  • another solution agreed with the customer.

The customer’s statutory rights regarding defective, damaged, or incorrectly delivered goods remain unaffected.

6. Shipping Costs for Exchanges

All shipping costs associated with a voluntary exchange must be covered by the customer.

This includes:

  • the cost of returning the original item to LÆCE; and

  • the cost of shipping the replacement item from LÆCE to the customer.

LÆCE will inform the customer of the applicable replacement shipping cost before dispatching the replacement item.

The replacement product may be held until the relevant shipping cost has been paid.

This provision does not apply where an exchange is required because LÆCE delivered a defective, damaged, or incorrect product. In such cases, the applicable statutory provisions concerning shipping and supplementary-performance costs apply.

7. Return Shipping Costs

Customers are responsible for the direct cost of returning goods when exercising their statutory right of withdrawal, provided that they were informed of this obligation before the contract was concluded.

Customers should use a tracked and adequately insured shipping method.

LÆCE is not responsible for return parcels that are lost, misdirected, or damaged before being delivered to LÆCE.

The customer should retain the shipping receipt and tracking information until the return has been received and fully processed.

Return parcels must not be sent freight collect. Freight-collect parcels may be refused or the corresponding costs may be deducted from the reimbursement where legally permissible.

For goods that cannot normally be returned by post, the customer will be informed of the estimated return costs before purchase where required by law.

8. Damaged, Defective or Incorrect Items

Customers must carefully inspect their order immediately after delivery.

If an item is defective, damaged, incomplete, or incorrect, the customer should contact LÆCE as soon as possible at contact@lace-belts.eu.

The email should include:

  • the customer’s full name;

  • the order number;

  • a clear description of the issue; and

  • photographs showing the product, packaging, and relevant defect, damage, or incorrect item.

LÆCE will assess the issue and provide the customer with further instructions.

Where a product was defective when the risk passed to the customer, the customer is entitled to the statutory remedies available under German law.

These remedies may include repair or delivery of a fault-free replacement item. Further statutory remedies may apply where supplementary performance is impossible, refused, unsuccessful, or otherwise unreasonable.

The customer’s statutory warranty rights remain unaffected by this policy.

The requirements relating to original packaging, attached hangtags, and an unworn condition do not restrict legitimate statutory claims concerning products that were already defective, damaged, or incorrectly delivered.

9. B2B Orders

Orders placed by businesses, retailers, commercial customers, entrepreneurs, or persons acting primarily in connection with their commercial or professional activities are not covered by consumer withdrawal rights.

Unless expressly agreed otherwise in writing, B2B orders are final and cannot be voluntarily cancelled, returned, or exchanged.

Claims concerning damaged, defective, incomplete, or incorrectly delivered B2B goods must be reported in writing to contact@lace-belts.eu within seven days of receipt, provided that the issue could reasonably have been discovered during an appropriate inspection.

The notification should include:

  • the business name;

  • the order or invoice number;

  • a description of the issue;

  • the affected quantity; and

  • relevant photographs or supporting documentation.

Where both parties are merchants within the meaning of the German Commercial Code, the applicable statutory inspection and notification obligations remain unaffected.

Hidden defects that could not reasonably have been discovered during the initial inspection must be reported immediately after they are discovered.

10. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without providing any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract through a clear statement, for example by email or by a letter sent by post.

Please direct the withdrawal notice to:

Laetitia Deusch
LACE Belts / LÆCE
Schlederloh 14
82057 Icking
Germany

Telephone: +49 151 16400039
Email: contact@lace-belts.eu

You may use the model withdrawal form provided below, but its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

11. Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the delivery cost corresponding to the least expensive standard delivery option offered by us.

Additional costs resulting from your decision to use a more expensive delivery method than our least expensive standard delivery option will not be reimbursed.

Reimbursement will be made without undue delay and no later than 14 days from the day on which we receive your withdrawal notice.

We will use the same payment method that you used for the original transaction unless expressly agreed otherwise. You will not incur any reimbursement fees.

We may withhold reimbursement until:

  • we have received the returned goods; or

  • you have provided evidence that you have sent the goods back,

whichever occurs first.

You must return the goods without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.

The deadline is met if you send the goods before the 14-day return period has expired.

You are responsible for the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what was necessary to establish their nature, characteristics, and functioning.

12. Exclusion of the Right of Withdrawal

The statutory right of withdrawal does not apply to contracts for the delivery of goods that:

  • are not prefabricated;

  • are manufactured based on an individual choice or specification made by the customer; or

  • are clearly personalised or tailored to the customer’s personal requirements.

The fact that an item is produced, completed, or assembled only after an order is placed does not by itself necessarily exclude the statutory right of withdrawal.

The exclusion applies only where the statutory requirements for individually manufactured, customised, or personalised goods are met.

13. General Return Instructions

Before sending any goods back, please contact the LÆCE team at contact@lace-belts.eu to register the return and receive the correct return instructions.

Please ensure that:

  • the product is securely packaged;

  • the product is unworn, unused, unwashed, and in its original condition;

  • all original LÆCE hangtags remain attached, intact, and unaltered;

  • the product is returned in its original product packaging;

  • all original accessories and packaging components are included;

  • suitable protective outer packaging is used; and

  • the product is adequately protected against transport damage.

Please do not attach return labels, adhesive tape, or other shipping materials directly to the original product packaging.

Please use suitable protective outer packaging instead.

Please do not return goods freight collect.

Please retain the return receipt and tracking information until the return has been fully processed.

The return instructions concerning the condition, packaging, and hangtags apply to voluntary returns and exchanges.

They do not constitute prerequisites for the effective exercise of a mandatory statutory right of withdrawal. However, the customer may be liable for avoidable damage or diminished value caused by excessive handling, removed tags, wear, damage, or inadequate packaging.

14. Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.

To:

Laetitia Deusch
LACE Belts / LÆCE
Schlederloh 14
82057 Icking
Germany
Email: contact@lace-belts.eu

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () or the provision of the following service ():

Order number:

Ordered on (*):

Received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is submitted on paper:

Date:

(*) Delete as appropriate.